In 1998, we created a case management program to help connect our clients to the services they need. Since its inception, 90% of families in our housing developments and 75% of our families in our voucher program maintain their housing for more than 1 year. Prior to 1998, no family in our housing development and only 41% of families in our rental assistance program maintained their housing for more than 1 year.

Building Futures’ case managers work with each adult client to develop a plan that lists the goals each client wants to achieve to ensure their stability. With these goals in mind, case managers help clients to access services such as primary medical care, dental care, or substance abuse treatment from community organizations. To monitor progression towards their goals, case managers maintain regular contact with each client and service provider.

In 2007, Building Futures’ case management achieved the following outcomes:

• 72 households living with HIV/AIDS were provided affordable, safe, supportive housing
• Over 95% of our residents maintained their housing and did not become homeless
• 100% of our clients established/maintained relationships with primary medical care providers.
• Median household income among evaluation participants increased $259 per month in one year, including income from employment, SSI, SSDI, TANF, child support, and all other sources.
• All residents in recovery have maintained their treatment programs despite relapses, which are considered a normal part of the recovery process.
• Over 85% of case management plan goals showed marked or some progress during the year.
• All case management recipients participating in the evaluation rated BF case management services as highly effective or effective.